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For UK healthcare professionals (Nephrologists/Renal Nurses and Pharmacists) information only on Fresenius Medical Care’s medicines, medical devices, services, educational resources and more.

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Important notice – this site is intended for UK healthcare professionals only. By entering this site, and clicking on the button “Accepted and Confirmed”, you are confirming that you are a UK healthcare professional. In addition to educational resources, this site contains promotional information.

UK-All-000021. Date of Preparation: June 2026.

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Our service and support

Planning and projecting

Once a decision is made to deploy TDMS, our project engineers carry out the planning and project management for the system according to the agreed requirements. We thereby take into account individual requirements relating to the implementation period and when the system should go live. A dedicated contact partner is available during the entire project phase.

Installation of the necessary hardware and software

After the completion of the project phase, and once local suppliers have carried out the necessary cabling according to individual specifications, the hardware and software are installed and external medical equipment is connected to the system.

Training

As soon as TDMS goes live, our specially trained software consultants instruct all future users on how to work with TDMS. Further training at a later date is available at any time, of course.

Technical service & support

We provide a comprehensive range of technical services, including a hotline for remote support or onsite service if required.

Renal IT support contacts:

+44 (0) 7920 708 873

Email Renal IT support

Additional information relating to multiBic or Calrecia can be found in the critical care section of our product information page.

Adverse Events Reporting

Adverse events should be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard or search for MHRA Yellowcard in the Google Play or Apple App Store. Adverse events should also be reported to Fresenius Medical Care on 01623 445215 or VigilanceUK@freseniusmedicalcare.com

UK-All-000020. Date of Preparation: June 2026.

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