Building Internal Capability: A Dedicated Focus on Transplant
Recognizing that meaningful partnership with transplant centers required deeper expertise, FME created a new leadership role in 2021: Head of Transplant Medicine within the Global Medical Office. The mandate was clear — strengthen FME’s ability to support access to transplantation and become a more effective partner to transplant programs.
One of the first priorities was the transplant referral process itself. Through direct engagement with transplant centers, FME learned that referral requirements varied widely across the more than 250 U.S. kidney transplant programs. Inconsistent documentation and administrative complexity created friction for patients and providers alike.
To address this, FME developed Referral Ready, a standardized transplant referral packet designed in collaboration with transplant professionals and frontline clinic teams to streamline the complex process. The goal was simplicity and completeness — clear, legible, easy to assemble, and usable without requiring seamless electronic health record interoperability.
Referral Ready was deployed across the FME clinic network in April 2023. Since then, FME clinics have generated tens of thousands of transplant referrals annually, helping ensure that referral quality is not a barrier to the next steps in transplant evaluation (Fig. 1).
The success of the elegant approach for Referral Ready for transplant referrals has also resulted in saving valuable staff time to reduce their paperwork burden and give them back more time to focus on the best part of our jobs: directly caring for patients.