Contact us
Do you have a question about invoicing, payments, or the SAP Business Network (Ariba)? Many common inquiries can be resolved immediately using our digital self-service resources.
We strongly encourage you to review the dedicated guides and FAQs below before reaching out. This helps ensure you find the answers you need right away and avoids unnecessary processing delays.
FAQ
To support you in your day-to-day interactions with our procurement and invoicing processes, we have compiled a set of FAQs. We strongly encourage suppliers to review the documents below, as they address the most common topics and issues.
- Fresenius Medical Care FAQ for Ariba Business Network
- SAP FAQs for suppliers
- “No PO, No Pay” policy FAQ for suppliers
Still need help?
If you are an active supplier and your query is not addressed in our self-service resources, please utilize the appropriate support channels below:
Global supplier contact form
To submit a digital inquiry regarding invoicing, payments, or SAP Ariba, please use our supplier contact form on the right.
To help our Procurement and Accounts Payable teams assist you efficiently, please ensure you have all relevant reference details (such as your Purchase Order (PO) or invoice number) ready before submitting.
North America (NA) Requisition to Pay (R2P) help desk
Suppliers submitting invoices for North American entities can contact our specialized help desk directly for R2P inquiries:
Phone: +1 (504) 354-6800
Compliance Action Line
If you become aware of potential misconduct or non-compliance related to our business relationship, concerns can be reported confidentially through the Compliance Action Line.