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Supplier onboarding & SAP Business Network (Ariba) setup

The supplier onboarding process is intended for suppliers who have been identified by Fresenius Medical Care and approved to proceed with onboarding. It provides an overview of the onboarding process, the steps required to become an approved supplier, and how supplier data is managed and maintained within Fresenius Medical Care.

Important transition notice: Effective Q3 2026, all supplier onboarding, data management, and update activities will transition to the ORO Labs platform.

To learn how to secure a contract and qualify for onboarding, please visit our Sourcing, RFP & contracting page.

Supplier onboarding process

Onboarding at Fresenius Medical Care is strictly by invitation only. If you have been selected to proceed, your primary Fresenius Medical Care representative will initiate the process and guide you through the required steps.

Depending on when and how your invitation is issued, you will follow one of two registration pathways:

Current process (via internal processes)	Process Q3 onwards (via ORO Labs)
Initial contact You will be in contact with a Fresenius Medical Care representative, who will act as your primary point of contact. You may be asked to provide required information depending on the request.	Receive your invitation You will receive an email with a link to the ORO supplier portal. To access the portal, please verify your identity using a one-time password (OTP) that will be sent to your email as part of the invitation.
Process initiation Your Fresenius Medical Care contact will initiate the internal onboarding process.	Submit your information You will be asked to provide company, tax, and banking information, and will need to upload supporting documentation. The specific details and required documentation will depend on your request and vary by country and region (see below example). If you are unable to access the Oro Labs platform for any reason, you need to coordinate with your Fresenius Medical Care point of contact to provide all necessary information including any documentation as required.
Review and decision You will be informed if additional information is required. All communication will be managed through your Fresenius Medical Care contact until a final decision is made.	Respond to requests (if applicable) If any information is incomplete or requires clarification, you will be notified via the portal and email. You are expected to update and resubmit the information as needed.
	Fresenius Medical Care review Fresenius Medical Care will review your submission.
	Approval and activation Upon approval, you will receive an email confirmation, and your supplier profile will be created in Fresenius Medical Care systems, enabling you to begin conducting business with Fresenius Medical Care.

Current process (via internal processes)

Process Q3 onwards (via ORO Labs)

Initial contact

You will be in contact with a Fresenius Medical Care representative, who will act as your primary point of contact. You may be asked to provide required information depending on the request.

Receive your invitation

You will receive an email with a link to the ORO supplier portal. To access the portal, please verify your identity using a one-time password (OTP) that will be sent to your email as part of the invitation.

Process initiation

Your Fresenius Medical Care contact will initiate the internal onboarding process.

Submit your information

You will be asked to provide company, tax, and banking information, and will need to upload supporting documentation. The specific details and required documentation will depend on your request and vary by country and region (see below example).

If you are unable to access the Oro Labs platform for any reason, you need to coordinate with your Fresenius Medical Care point of contact to provide all necessary information including any documentation as required.

Review and decision

You will be informed if additional information is required. All communication will be managed through your Fresenius Medical Care contact until a final decision is made.

Respond to requests (if applicable)

If any information is incomplete or requires clarification, you will be notified via the portal and email. You are expected to update and resubmit the information as needed.

Fresenius Medical Care review

Fresenius Medical Care will review your submission.

Approval and activation

Upon approval, you will receive an email confirmation, and your supplier profile will be created in Fresenius Medical Care systems, enabling you to begin conducting business with Fresenius Medical Care.

Onboarding documentation and data requirements

Depending on your country, region, and scope of work, you will be required to provide the following details and upload supporting evidence:

Information to provide:

Legal company name and registration details
Tax Identification Number (TIN) or VAT number
Business and remittance addresses (with associated contact details)
Bank account details
Primary and billing contact individuals (names and email addresses)

Documents to upload:

Certificate of incorporation or official business registration
Valid tax or VAT registration certificates
Official bank confirmation letter or recent bank statement
Compliance and insurance certificates (if applicable)
Relevant operational certifications (e.g., ISO, ESG, or industry-specific standards)

Ariba onboarding

Ariba onboarding: Getting started with SAP Business Network

The SAP Business Network (Ariba) is our global platform for digital supplier collaboration. Through this network, you can receive purchase orders, submit invoices, and communicate efficiently with our teams.

If you are new to the SAP Business Network, you can find detailed information on how it works, its benefits, and step-by-step guidance under SAP Business Network Ariba.

To collaborate with Fresenius Medical Care, please complete these three steps:

1 Register or log in to SAP Business Network

Create a new supplier account on the SAP Business Network or log in using your existing corporate credentials.

For guidance, please refer to the following resources:

2 Share your Ariba Network ID (ANID) with Fresenius Medical Care

Once logged in, locate your unique ANID and email it to our Supplier Enablement team at supplierenablement(at)freseniusmedicalcare.com so we can locate your account.

3 Accept the Trading Relationship Request (TRR)

We will send you a formal connection request via the network, typically delivered from ordersender-prod(at)ansmtp.ariba.com. You must accept this request within Ariba to establish our digital business relationship.

Need Ariba support?

For specialized help with account issues, catalog maintenance, or navigating purchase orders, please visit our dedicated SAP Business Network (Ariba) resources section.

Maintenance of supplier data

As of Q3 2026, all supplier data updates will be managed through the ORO platform and must be initiated by Fresenius Medical Care. If you are an existing supplier and need to update your information (e.g., banking details, tax information, or contact details), please follow the process below.

Updating your information

Current process (via internal processes)	Process Q3 onwards (via ORO Labs)
Contact Fresenius Medical Care Reach out to your Fresenius Medical Care contact and inform them of the required changes to your supplier information.	Contact Fresenius Medical Care or use the guided supplier contact form Reach out to your Fresenius Medical Care contact and inform them of the required changes to your supplier information.
Change request initiation Your Fresenius Medical Care contact will initiate the update through the internal process.	Change request initiation Your Fresenius Medical Care contact will initiate the update request in ORO.
	Receive your invitation You will receive an email invitation from ORO to update your information. To access the portal, please verify your identity using a one-time password (OTP) that will be sent to your email as part of the invitation.

Current process (via internal processes)

Process Q3 onwards (via ORO Labs)

Contact Fresenius Medical Care

Reach out to your Fresenius Medical Care contact and inform them of the required changes to your supplier information.

Contact Fresenius Medical Care or use the guided supplier contact form

Reach out to your Fresenius Medical Care contact and inform them of the required changes to your supplier information.

Change request initiation

Your Fresenius Medical Care contact will initiate the update through the internal process.

Change request initiation

Your Fresenius Medical Care contact will initiate the update request in ORO.

Receive your invitation

You will receive an email invitation from ORO to update your information. To access the portal, please verify your identity using a one-time password (OTP) that will be sent to your email as part of the invitation.

Looking ahead: Starting Q1 2027, the ORO Supplier Portal will introduce a self-service feature, allowing approved suppliers to independently initiate certain data updates. Detailed instructions will be shared closer to the launch date.

Initiation of non-registered vendor contact (Q3 2026 onwards)

For prospective vendors not yet fully registered who need to establish initial contact through ORO Labs:

Receive your invitation: You will receive an email containing a link to the ORO Supplier Portal. Verify your identity using a One-Time Password (OTP) and complete the required security authentication questions.
Submit initial information: Provide your basic corporate details and primary contact information.
Respond to requests: If our team requires further clarification, update and resubmit your details via the portal.
Review and activation: Following a successful review by Fresenius Medical Care, your preliminary supplier profile will be created, enabling you to conduct business with Fresenius Medical Care.

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